Yes. Spry Support Services is a registered NDIS provider. This means we meet the quality and safeguarding standards set by the NDIS Quality and Safeguards Commission.

Our office is located at 28B Anderson Walk, Smithfield SA 5114. We support participants across South Australia. Office visits are available by appointment.

Our team is available Monday to Friday, 9:00 AM – 5:00 PM. Saturday appointments are available on request. For urgent enquiries, please contact us directly by phone on 08 8480 0777.

NDIS funding can be used across a range of supports depending on your approved plan. This may include daily living assistance, accommodation support, therapy, support coordination, community participation, and more. Funding is allocated across different support categories based on individual needs and goals.

To access the NDIS, you need to apply through the National Disability Insurance Agency (NDIA). The process involves submitting an access request and providing evidence of your disability and its impact on daily life. Our team can help guide you through the process — contact us to discuss your situation.

Plan reviews are scheduled meetings with the NDIA to reassess your support needs and update your funding. They are an opportunity to ensure your plan reflects your current goals and circumstances. Our Support Coordination team can help you prepare for plan reviews.

Yes. You do not need an active NDIS plan to speak with our team. We can help you understand your options, discuss eligibility, and guide your next steps regardless of where you are in the process.

Many people are unsure whether they qualify — and that's completely normal. We encourage you to reach out regardless. Our team can help you understand the eligibility criteria and whether there may be suitable pathways available to you. Visit our eligibility page or request a free callback.

Yes. Many participants access multiple supports depending on their NDIS plan and individual goals. Our team can help you understand which services may be available under your funding.

SIL is NDIS-funded support that helps participants live more independently while receiving assistance with daily tasks such as personal care, meal preparation, household management, and skill development. It is typically provided in shared or individual accommodation settings. Learn more about SIL →

Positive Behaviour Support (PBS) is a therapeutic, person-centred approach designed to improve quality of life and reduce behaviours of concern. It involves assessment, behaviour support planning, skill building, and collaboration with families and support teams. Learn more about PBS →

A Support Coordinator helps participants understand and implement their NDIS plans, connect with suitable providers, manage service delivery, and prepare for plan reviews. Learn more about Support Coordination →

Yes. We provide flexible short-term respite care and accommodation for participants, giving families and caregivers temporary relief while ensuring participants continue receiving quality support. Learn more about Respite Care →

Yes. Initial consultations are completely free and carry no obligation. They are simply an opportunity to explore your options and ask questions.

If you have an NDIS plan, it is helpful to have a copy available. Otherwise, just come with an understanding of your current situation, goals, and any questions you have. Our team will guide the conversation from there.

Timelines depend on the type of support required, available funding, and individual circumstances. Our team will discuss realistic timeframes during your consultation.

Changing providers does not affect your NDIS plan or funding. Your plan remains in place — you simply update your service agreements to reflect the new provider.

Transition timelines vary depending on the type of support and individual circumstances. Our team will work with you to ensure the process is as smooth and straightforward as possible.

Yes. With participant consent, we actively involve families, carers, and support networks in planning and service delivery. Collaboration is one of our core values.

Yes. Our Respite Care services are designed to provide temporary support for participants while giving families and caregivers an opportunity to rest and recharge. Learn more about Respite Care →

We welcome feedback and take all concerns seriously. Please contact our team directly by phone or email and we will respond promptly. You may also contact the NDIS Quality and Safeguards Commission if you wish to raise a concern externally.